A clean session workflow at JustKonnect reduces mistakes, improves player experience, and makes staffing easier. This SOP outlines a simple process you can standardize across sessions and locations.

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Quick Summary

  1. Standardize session setup and staff responsibilities
  2. Reduce confusion and last-minute issues
  3. Improve customer experience and staff speed
  4. Add simple post-session review steps for continuous improvement
  5. Includes a ready checklist you can copy and print

Roles and Responsibilities (Simple Structure)

Caller / Host

  1. runs the session flow and announcements
  2. confirms timing and maintains energy
  3. coordinates with floor staff on issues

Floor Staff

  1. assists players, confirms questions, supports flow
  2. promotes QR signup and loyalty enrollment
  3. helps with redemption or offers explanations

Cash / Desk Staff

  1. handles sales, bundles, and cash flow
  2. manages refunds and exceptions
  3. ensures accurate end-of-session reconciliation

Pre-Session Setup Checklist

  1. Confirm schedule, specials, and jackpot details
  2. Test the microphone, speakers, and display boards
  3. Prepare paper/packets and supplies
  4. Confirm staff positions and responsibilities
  5. Place QR sign-up signage and confirm scripts
  6. Confirm any special promotions (spin-to-win, fundraiser announcements)
  7. Ensure the cash handling station is ready and secure

During Session SOP

Start-of-session announcements

  1. confirm start time, specials, and key info
  2. Remind players how to join the list (QR)
  3. mention weekly specials and next session

Enrollment script for staff

Use a short, consistent script:

“Scan this QR code to join our club. You’ll get reminders and rewards.”

Handling questions and issues

  1. keep a single “go-to” person for exceptions
  2. document recurring issues so you can improve SOPs

Post-Session Close Checklist

  1. Reconcile cash and sales
  2. Record key session notes (attendance, issues, what worked)
  3. Update the next session promotion plan
  4. Export a simple weekly summary (if using reporting tools)
  5. Confirm next campaign timing (weekly reminder + specials)

Continuous Improvement Step (10 minutes)

After each session, note:

  1. What caused delays
  2. What questions were repeated
  3. What promotion worked best

What to improve in the next session