Keep player questions in a conversation your team can follow
Two-way texting lets staff respond to questions about sessions, rewards, and visits through the player communication workflow.
Answer practical questions
Help players with session information and loyalty questions using the context available in their record.
Keep the history
Review earlier messages before replying so the player does not have to repeat the same explanation.
Agree on response ownership
Give the team a clear process for reviewing replies and passing a question to the right person.
A practical workflow for your hall
- Choose who monitors player replies during operating hours.
- Review the conversation and relevant profile details before responding.
- Complete the follow-up or pass the question to the appropriate colleague.
The Konnected App transformed our bingo hall! Rewards are easy to set up, players love SMS updates, and the analytics give us valuable insights. Attendance and satisfaction have soared!
